Last updated: September 21, 2026
Mercury Vintage Yokohama is operated by 合同会社 Mercury.Vintage (Mercury.Vintage LLC).
We take customer security seriously and encourage all customers to remain alert to fraudulent websites, phishing emails, fake social-media accounts, impersonation messages, and suspicious payment requests.
1. Our Official Website and Email
Our official website is:
https://www.mercuryvintage.com
Our official customer-service email address is:
Please carefully check the spelling of the website domain and email address before clicking a link, submitting information, or making a payment.
Fraudsters may use similar-looking website addresses, email addresses, social-media accounts, profile photographs, or company names to impersonate Mercury Vintage.
2. Information We Will Never Request
Mercury Vintage will never ask customers, through an unsolicited telephone call, text message, email, or social-media message, to provide:
Online banking passwords;
Credit-card PINs;
One-time passwords or verification codes;
Complete credit-card security information;
Account login passwords;
Remote access to a computer or mobile device; or
ATM or online-banking operations to cancel an order, correct a payment, or remove an instalment plan.
Customers should never disclose passwords, verification codes, PINs, or other confidential security information to anyone claiming to represent Mercury Vintage.
3. Official Payment Requests
Payments should only be made:
Through the secure checkout process on our official Website;
Through a payment link or invoice confirmed by the Company; or
To payment details provided through an official and verified communication channel.
Before making a bank transfer, Wise payment, credit-card payment, or other payment, customers should confirm that the order details and payment recipient match the information provided by Mercury Vintage.
If payment instructions appear unusual or different from previous instructions, do not make the payment until the details have been verified directly with us.
4. Common Fraud Warning Signs
Customers should be cautious if they receive a message or call claiming that:
An order has been duplicated;
An instalment-payment plan has been created by mistake;
A refund can only be processed through an ATM or online-banking operation;
An account must be verified by providing a password or one-time code;
Immediate payment is required to avoid account suspension;
Payment must be made using cryptocurrency, gift cards, or an unfamiliar account;
A link must be opened immediately to prevent an order from being cancelled; or
Remote-access software must be installed on a computer or mobile device.
Mercury Vintage will not require customers to perform ATM or online-banking procedures in order to receive a refund or correct an order.
5. Suspicious Links and Impersonation
Do not click unfamiliar links, download unexpected attachments, accept unknown social-media friend requests, or enter account information on a website reached through a suspicious message.
Caller identification and sender information can be falsified. A message appearing to come from a familiar telephone number, company, bank, courier, police department, or government authority is not automatically genuine.
Always verify the request independently using the official contact information shown on our Website.
6. What to Do If You Suspect Fraud
If you receive a suspicious message, call, invoice, payment request, or link:
Stop communicating with the sender;
Do not click any links or download any files;
Do not make a payment or disclose personal information;
Take screenshots and retain the message details;
Contact Mercury Vintage through our official email address;
Contact your bank or payment provider immediately if any payment information has been disclosed; and
Report the incident to the relevant police or fraud-reporting authority in your location.
If you have already entered a password on a suspicious website, change it immediately and enable multi-factor authentication where available.
7. Account Security Recommendations
We recommend that customers:
Use a strong and unique password;
Avoid reusing passwords across different websites;
Use a combination of uppercase and lowercase letters, numbers, and symbols;
Enable multi-factor authentication where available;
Change passwords immediately if suspicious activity is detected;
Avoid entering account information on public or shared computers;
Keep devices, browsers, and security software updated; and
Regularly review account and payment activity.
8. Reporting Impersonation
If you discover a website, social-media account, advertisement, email address, or individual impersonating Mercury Vintage, please send the relevant link, account name, screenshots, and other available evidence to:
We will review the report and take reasonable action where appropriate.
9. Company and Contact Information
Company Name: 合同会社 Mercury.Vintage (Mercury.Vintage LLC)
Address: Room 807, TK Kannai Plaza, 3-8-13 Chojamachi, Naka-ku, Yokohama, Kanagawa 231-0033, Japan
Official Website: https://www.mercuryvintage.com
Customer-Service Email: mercury.vintage.hk@gmail.com
Business Hours: 12:00–18:00 JST, daily
Showroom Visits: By appointment only
Secondhand Dealer License: No. 304412318052
