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Welcome To Mercury Vintage Brand Shop

Authentic Pre-Owned Luxury | Legit App Authentication Available at Checkout

日本古物商許可証 Japan Secondhand Dealer License : 304412318052

Delivery Policy


Last updated: September 21, 2026

合同会社 Mercury.Vintage (Mercury.Vintage LLC) (the “Company”) provides delivery services for products purchased through mercuryvintage.com (the “Website”).

This Delivery Policy explains our order processing, shipping methods, estimated delivery times, charges, customs responsibilities, and procedures for delayed, lost, or damaged parcels.

By placing an order through the Website, customers agree to this Delivery Policy.

1. Shipping Origin, Destinations and Carriers

All products are prepared and shipped from our premises in Yokohama, Japan.

We provide worldwide shipping to supported destinations using trusted delivery providers, including:

  • DHL;

  • Japan Post EMS;

  • SF Express for local delivery in Hong Kong; and

  • Other designated trackable carriers where appropriate.

Available carriers and delivery services may vary depending on the destination, product type, parcel size, customs restrictions, or local service availability.

2. Order Processing Time

Orders are normally processed within 2–5 business days after payment has been successfully confirmed.

Business days exclude Japanese public holidays and any announced Company closure dates.

Processing time includes order verification, product checking, protective packaging, preparation of shipping documents, and arrangement of carrier collection.

Processing time is separate from the estimated delivery time.

3. Estimated Delivery Time

Estimated delivery times after dispatch are generally:

  • Japan domestic: 1–3 business days;

  • Hong Kong: approximately 10–14 calendar days in total after payment confirmation;

  • Other destinations in Asia: approximately 3–10 business days after dispatch;

  • Europe and North America: approximately 5–14 business days after dispatch; and

  • Other destinations: approximately 7–21 business days after dispatch.

These timeframes are estimates only and are not guaranteed.

Delivery may take longer during public holidays, peak shopping periods, customs inspections, severe weather, transportation disruption, or other circumstances outside the Company’s reasonable control.

4. Hong Kong Delivery Arrangements

Orders delivered to Hong Kong are normally consolidated and shipped from Japan to Hong Kong before being transferred to SF Express for local delivery.

The international shipping segment from Japan to Hong Kong is covered by the Company.

For the local SF Express delivery segment:

  • Orders with a final product value of HKD 3,000 or above qualify for prepaid SF Express delivery; and

  • Orders below HKD 3,000 will normally be sent by SF Express freight collect, meaning the customer pays the local delivery charge upon receipt.

Eligibility is based on the final product value after discounts and excludes customs duties, taxes, payment fees, and other third-party charges.

Any different promotional shipping arrangement specifically displayed on the Website or confirmed in writing by the Company will take priority during the relevant promotional period.

5. Shipping Fees for Japan and Other Destinations

Orders delivered to addresses within Japan qualify for free standard domestic shipping. No standard domestic delivery fee will be charged.

Any optional or special delivery service requested by the customer, if available, may be subject to an additional fee confirmed before shipment.

For destinations outside Japan and Hong Kong, applicable shipping fees will normally be displayed during checkout or confirmed before shipment.

Shipping charges may depend on:

  • Destination;

  • Product size and weight;

  • Declared value;

  • Selected carrier;

  • Insurance requirements; and

  • Available delivery service.

Any applicable free-shipping promotion, threshold, or exclusion will be displayed on the Website or confirmed as part of the order.

6. Customs Duties, Taxes and Import Requirements

International orders may be subject to import duties, taxes, customs clearance fees, brokerage charges, or other fees imposed by the destination country or region.

These charges are not included in the product price or shipping fee unless expressly stated otherwise and are the responsibility of the customer.

Customers are responsible for checking local import restrictions and providing any information or documents required for customs clearance.

The Company cannot control customs inspections or the amount of charges imposed by local authorities and is not responsible for delays caused by customs clearance.

7. Delivery Address and Customer Responsibility

Customers must provide a complete and accurate delivery address, recipient name, telephone number, email address, postal code, and any other information required for delivery.

The Company is not responsible for delays, failed delivery, or additional costs caused by incorrect, incomplete, or outdated information supplied by the customer.

Customers should contact the Company immediately if they discover an error in their delivery information. Address changes cannot be guaranteed after an order has been prepared or shipped.

8. Tracking Information

Once an order has been dispatched, tracking information will be sent to the customer or updated in the order record where available.

For orders delivered through more than one carrier, including consolidated Hong Kong orders, additional or replacement tracking information may be provided after the parcel has been transferred to the local carrier.

Tracking updates are provided by the relevant carrier and may not appear immediately after dispatch or transfer.

9. Delivery Restrictions

The Company may be unable to deliver to:

  • P.O. boxes;

  • Military addresses, including APO or FPO addresses;

  • Areas not served by the selected carrier;

  • Countries or regions affected by carrier suspension, sanctions, conflict, or government restrictions; or

  • Destinations where the product is restricted or prohibited from import.

If delivery is unavailable, the Company will contact the customer to discuss an alternative delivery method, address, order cancellation, or refund where appropriate.

10. Failed Delivery, Refused Parcels and Unclaimed Packages

If the recipient is unavailable, the carrier may attempt redelivery, hold the parcel for collection, or request further instructions.

Customers are responsible for monitoring tracking updates and responding to the carrier within the specified holding period.

If a parcel is returned to the Company because of:

  • An incorrect or incomplete address;

  • Failure to collect the parcel;

  • Repeated failed delivery attempts;

  • Refusal to accept delivery;

  • Refusal to pay customs duties or taxes; or

  • Failure to complete customs clearance,

the customer may be responsible for return shipping, customs charges, carrier fees, storage charges, and any reshipment costs.

Any refund otherwise available may be processed only after the returned parcel has been received and inspected, with applicable third-party charges deducted where permitted.

11. Lost or Damaged Parcels

The Company carefully checks and packages all products before shipment.

If a parcel appears damaged upon delivery, the customer should photograph the parcel before opening it and record a continuous, unedited unboxing video showing:

  • The sealed parcel;

  • The shipping label;

  • All external packaging;

  • The opening process; and

  • The condition of the product.

Any delivery damage or missing-product claim must be reported to the Company within 24 hours of confirmed delivery at:

mercury.vintage.hk@gmail.com

Customers must retain the parcel, shipping label, packaging, and product while the claim is being reviewed.

For a lost parcel, customers should contact the Company if tracking has stopped updating for an unreasonable period or if the carrier confirms that the parcel cannot be located.

The Company will assist with reasonable carrier enquiries and claims. Any remedy will be determined after reviewing the evidence and carrier investigation.

Further details are available in the Website’s Return and Refund Policy.

12. Delays and Events Outside Our Control

Delivery dates are estimates and may be affected by circumstances outside the Company’s reasonable control, including:

  • Customs inspections;

  • Severe weather or natural disasters;

  • Strikes or labour disruption;

  • Transportation interruption;

  • Government action;

  • War or civil disturbance;

  • Epidemics;

  • Carrier service suspension; or

  • System or infrastructure failure.

The Company will provide reasonable assistance where possible but cannot guarantee delivery by a particular date.

13. Policy Updates

The Company may update this Delivery Policy when reasonably necessary.

The latest version will be published on the Website and will take effect from the date shown at the top of this policy.

14. Company and Contact Information

Company Name: 合同会社 Mercury.Vintage (Mercury.Vintage LLC)
Address: Room 807, TK Kannai Plaza, 3-8-13 Chojamachi, Naka-ku, Yokohama, Kanagawa 231-0033, Japan
Email: mercury.vintage.hk@gmail.com
Website: https://www.mercuryvintage.com
Business Hours: 12:00–18:00 JST, daily
Showroom Visits: By appointment only
Secondhand Dealer License: No. 304412318052