Mercury Vintage合同会社 (hereinafter referred to as the “Company”) provides worldwide delivery of products purchased through our online store. This Delivery Policy sets forth the terms regarding shipping, delivery times, fees, and responsibilities. By purchasing from our Website, customers agree to the following:
1. Shipping Areas & Carriers
We ship worldwide from Yokohama, Japan, using trusted international couriers such as DHL, Japan Post EMS, or other designated carriers. Shipping availability may vary depending on the destination country.
2. Delivery Time
Orders are usually processed within 2–5 business days after payment confirmation. Delivery times vary depending on the destination and courier, generally:
Japan Domestic: 1–3 business days
Asia: 3–7 business days
Europe / North America: 5–10 business days
Other regions: 7–14 business days
Please note that delays may occur due to customs inspections, local courier operations, or unforeseen circumstances.
3. Shipping Fees
Shipping fees will be displayed at checkout and vary depending on the destination, item size, and courier. Free shipping promotions, if applicable, will be indicated on the Website.
4. Customs Duties & Taxes
International orders may be subject to import duties, taxes, and fees imposed by the destination country’s customs authority. These charges are the sole responsibility of the customer. The Company is not responsible for delays or additional costs arising from customs clearance.
5. Delivery Process
Once the order is shipped, customers will receive a confirmation email with tracking information. The courier will deliver directly to the address provided at the time of purchase. Customers are responsible for ensuring accurate delivery details.
6. Delivery Restrictions
We do not deliver to P.O. Boxes or military addresses (APO/FPO).
Certain items may not be shipped to specific regions due to import restrictions.
If shipping is unavailable to your location, the Company will contact you to arrange alternatives or issue a refund.
7. Delayed / Failed Delivery
If the customer is not available at the time of delivery, the courier may hold the parcel for re-delivery or require pickup. Failure to collect within the courier’s holding period may result in the parcel being returned to us. Reshipment costs will be borne by the customer.
8. Lost or Damaged Parcels
The Company carefully packs all products to prevent damage. However, in case of loss or damage during delivery, customers must notify us and the courier immediately. The Company will support filing claims with the courier, but liability is limited to the extent permitted by law.
9. Order Tracking
Tracking numbers will be provided upon shipment. Customers can track their orders via the courier’s official tracking system.
10. Changes & Updates
This Delivery Policy may be updated without prior notice. The latest version will always be available on our Website.