Last updated: September 21, 2026
合同会社 Mercury.Vintage (Mercury.Vintage LLC) (the “Company”, “we”, “us”, or “our”) recognises the importance of protecting the personal information of customers, business partners, applicants, Website visitors, and other individuals.
This Privacy Policy explains how we collect, use, store, share, and protect personal information in connection with mercuryvintage.com (the “Website”), our online store, showroom, customer service, social-media activities, and other business operations.
We handle personal information in accordance with Japan’s Act on the Protection of Personal Information and other applicable laws and regulations.
1. Scope of this Privacy Policy
This Privacy Policy applies to personal information handled by the Company through:
The Website and online store;
Customer accounts and membership registration;
Orders, payments, delivery, returns, and customer support;
Email, telephone, messaging applications, and social media;
Showroom appointments, business meetings, events, surveys, and campaigns;
Business partner, contractor, and supplier relationships;
Recruitment activities; and
Security and access-management systems used at our premises.
This Privacy Policy does not apply to the independent handling of information by third-party websites or services linked from the Website. Customers should review the privacy policies of those third parties separately.
2. Personal Information We May Collect
Depending on the customer’s interaction with the Company, we may collect the following categories of information.
Identity and Contact Information
Name;
Postal and delivery address;
Email address;
Telephone number;
Date of birth where reasonably required;
Account username or customer ID; and
Identification documents where required by law or for identity verification.
Name;
Postal and delivery address;
Email address;
Telephone number;
Date of birth where reasonably required;
Account username or customer ID; and
Identification documents where required by law or for identity verification.
Order and Transaction Information
Products purchased or considered;
Order number;
Purchase and payment status;
Transaction date and amount;
Discount or promotional information;
Delivery and tracking information;
Return, refund, claim, or authentication records; and
Communications concerning the transaction.
Products purchased or considered;
Order number;
Purchase and payment status;
Transaction date and amount;
Discount or promotional information;
Delivery and tracking information;
Return, refund, claim, or authentication records; and
Communications concerning the transaction.
Payment Information
Payments may be processed by third-party payment providers.
The Company may receive transaction references, payment status, payment method, billing details, and limited payment-card information such as the card type or last digits.
The Company does not normally receive or store complete credit-card numbers, security codes, online-banking passwords, or one-time verification codes.
Account and Communication Information
Account registration details;
Login and account activity;
Wishlist or saved-item information;
Customer-service enquiries;
Email, message, and social-media communications;
Reviews, survey responses, and feedback; and
Marketing communication preferences.
Account registration details;
Login and account activity;
Wishlist or saved-item information;
Customer-service enquiries;
Email, message, and social-media communications;
Reviews, survey responses, and feedback; and
Marketing communication preferences.
Technical and Usage Information
IP address;
Browser and device information;
Operating system;
Cookie identifiers;
Website activity and browsing history;
Referring pages;
Approximate location derived from technical data;
Access time and log information; and
Advertising or analytics identifiers.
IP address;
Browser and device information;
Operating system;
Cookie identifiers;
Website activity and browsing history;
Referring pages;
Approximate location derived from technical data;
Access time and log information; and
Advertising or analytics identifiers.
Business and Recruitment Information
Where applicable, we may collect business contact details, company information, contractual records, résumés, employment history, qualifications, and information provided during recruitment or business discussions.
Showroom and Security Information
Where applicable, we may collect showroom appointment details, visitor records, access logs, and security-camera footage for safety, security, and loss-prevention purposes.
3. How We Collect Personal Information
We may collect personal information:
Directly from customers through the Website, registration forms, checkout, email, telephone, messaging applications, or social media;
Through contracts, application forms, surveys, campaigns, appointments, events, or face-to-face communications;
Automatically through cookies, analytics tools, server logs, and similar technologies;
From payment providers, logistics companies, authentication providers, and other service providers involved in fulfilling an order;
From business partners where permitted by law; and
From publicly available sources where appropriate and lawful.
We collect personal information through lawful and fair means.
4. Purposes for Using Personal Information
We may use personal information for the following purposes:
Creating and managing customer accounts;
Verifying identity and preventing unauthorised access;
Processing and confirming orders;
Processing payments and preventing payment fraud;
Arranging shipping, delivery, customs documentation, and tracking;
Providing customer support and responding to enquiries;
Handling cancellations, returns, refunds, claims, and authentication concerns;
Managing showroom appointments and customer visits;
Sending important notices relating to orders, accounts, policies, security, or services;
Sending newsletters, offers, and promotional information where permitted;
Recording and managing marketing preferences and unsubscribe requests;
Improving the Website, products, services, and customer experience;
Conducting analytics, advertising measurement, surveys, and market research;
Detecting fraud, abuse, security incidents, and violations of our policies;
Protecting customers, employees, property, and business operations;
Managing business partners, suppliers, contractors, and recruitment;
Maintaining accounting, tax, legal, regulatory, and transaction records;
Complying with obligations relating to secondhand-goods transactions where applicable; and
Establishing, exercising, or defending legal claims.
We will not use personal information beyond the reasonably necessary scope of these purposes unless permitted by law or additional consent has been obtained where required.
5. Marketing Communications
Where permitted, we may send customers information about products, promotions, auctions, events, or other updates.
Customers may unsubscribe from marketing emails by using the unsubscribe function provided in the message or by contacting us at:
Unsubscribing from marketing communications will not prevent the Company from sending necessary transactional, security, legal, or customer-service messages.
6. Cookies and Similar Technologies
The Website may use cookies, pixels, tags, local storage, and similar technologies to:
Maintain login sessions;
Remember language, currency, and shopping-cart preferences;
Operate and secure the Website;
Understand Website usage and performance;
Measure advertising and campaign effectiveness;
Prevent fraud and unauthorised activity; and
Provide or measure relevant advertising.
These technologies may collect device, browser, IP-address, browsing, advertising, and interaction information. When combined with other information, such data may be capable of identifying or relating to an individual.
We may use services provided by companies including Google and Meta for analytics, advertising, and performance measurement.
Customers may manage cookies through available Website controls, browser settings, or third-party privacy tools. Restricting certain cookies may affect Website functions, including account login, currency selection, shopping-cart operation, or checkout.
7. Payment Processing
Payments may be processed through third-party payment providers made available during checkout or confirmed as part of an order, which may include Stripe, Wise, card processors, banks, or other approved payment services.
Payment providers process information in accordance with their own privacy policies and security standards.
The Company receives only the information reasonably necessary to confirm, manage, refund, reconcile, or investigate a transaction.
Customers should never send complete credit-card details, card security codes, online-banking passwords, or one-time verification codes to the Company by email or social-media message.
8. Sharing Information with Service Providers and Third Parties
The Company does not sell personal information.
We may disclose or make personal information available to third parties where reasonably necessary, including:
SHOPLINE and other Website or e-commerce service providers;
Payment processors, banks, Stripe, Wise, and other payment providers;
DHL, Japan Post, SF Express, customs agents, and other logistics providers;
Authentication, repair, insurance, and claim-management service providers;
Cloud-storage, email, communication, security, and information-technology providers;
Google, Meta, and other analytics or advertising providers;
Accountants, lawyers, insurers, auditors, and professional advisers;
Business partners or contractors assisting with authorised business operations; and
Courts, regulators, law-enforcement agencies, customs authorities, tax authorities, or other public bodies where required or permitted by law.
We seek to limit disclosures to information reasonably necessary for the relevant service or purpose.
Where service providers process personal information on our behalf, we take reasonable steps to select and supervise appropriate providers.
9. International and Cross-Border Data Processing
Because the Company operates an international online store and uses global service providers, personal information may be processed, stored, or accessed in countries or regions outside Japan.
Privacy and data-protection laws in those locations may differ from Japanese law.
Where required, the Company will take reasonable steps to use appropriate contractual, organisational, or technical safeguards and to comply with applicable requirements relating to international data processing or transfers.
Third-party providers may also process information internationally according to their own privacy policies and service arrangements.
10. Data Retention
The Company retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Completing transactions and providing customer support;
Handling warranties, claims, returns, refunds, and disputes;
Maintaining accounting, tax, transaction, and regulatory records;
Preventing fraud and protecting security;
Enforcing agreements; and
Complying with legal obligations.
Retention periods may differ depending on the type of information, purpose of use, contractual requirements, legal requirements, and potential disputes.
When personal information is no longer reasonably required, the Company will take reasonable steps to delete, destroy, or anonymise it, unless continued retention is required or permitted by law.
11. Security Measures
The Company implements reasonable organisational, personnel, physical, and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration, destruction, or disclosure.
These measures may include:
Access restrictions;
Password and account-security controls;
Employee guidance and confidentiality requirements;
Secure systems and communication methods;
Monitoring and fraud-prevention measures;
Contractor and service-provider supervision; and
Procedures for responding to suspected security incidents.
No Internet transmission or storage system can be guaranteed to be completely secure. Customers should also protect their account credentials and contact the Company promptly if they suspect unauthorised account activity.
12. Requests Concerning Personal Information
Subject to applicable law, individuals may request:
Confirmation of whether the Company holds their personal information;
Disclosure of personal information or certain third-party provision records;
Correction, addition, or deletion of inaccurate information;
Suspension of use;
Deletion or erasure;
Suspension of third-party provision; or
Information concerning the handling of a request.
Requests should be submitted to:
The Company may require reasonable identity-verification information before processing a request.
Where a request is submitted by an authorised representative, evidence of authority may also be required.
The Company may refuse or limit a request where permitted by law, including where disclosure may harm another person, interfere seriously with business operations, compromise security, or violate a legal obligation.
13. Personal Information of Minors
The Website is not directed specifically at children.
Where a minor is legally unable to provide valid consent, the consent or involvement of a parent or legal guardian may be required.
The Company may restrict or refuse services where appropriate guardian consent cannot be confirmed.
14. Third-Party Links and Services
The Website may contain links to external websites, social-media platforms, payment providers, maps, videos, or other third-party services.
The Company is not responsible for the independent privacy or security practices of those third parties.
Customers should review the privacy policy and terms of each third-party service before providing personal information.
15. Changes to this Privacy Policy
The Company may revise this Privacy Policy when reasonably necessary due to changes in law, technology, services, service providers, or business operations.
The latest version will be published on the Website and will take effect from the date shown at the top of this policy.
Where required by law, the Company will provide additional notice or obtain consent.
