Privacy Policy
合同会社Mercury Vintage (hereinafter referred to as the “Company”) deeply recognizes the importance of protecting personal information entrusted to us by customers, business partners, and other related parties. The Company complies with the Act on the Protection of Personal Information of Japan, related guidelines issued by the Ministry of Economy, Trade and Industry, and other applicable laws and regulations. We are committed to handling and protecting personal information appropriately and securely in accordance with the following policy.
Definition of Personal Information
In this Privacy Policy, “personal information” refers to “information concerning a living individual” as defined by the Act on the Protection of Personal Information, meaning information that can identify a specific individual, or information that can identify an individual by cross-referencing it with other information.
Scope of Application
This Privacy Policy applies to all personal information handled by the Company, including but not limited to:
Personal information concerning customers, business partners, contractors, and job applicants obtained in the course of business.
Personal information acquired through our website, online store, live streaming platforms, social media, campaigns, surveys, etc.
Personal information (paper or digital) obtained through communications, transactions, or events conducted by the Company.
The Company is not responsible for the handling of personal information on external websites linked from our Website. Please refer to the privacy policy of each external site.
Acquisition of Personal Information
The Company acquires personal information by lawful and fair means, such as:
Input into websites, forms, and online store membership registration.
Contracts, application forms, business card exchanges, surveys, and face-to-face meetings.
Telephone, email, or social media inquiries.
Recruitment activities (resumes, career history, etc.).
Office security measures such as entry/exit logs and security cameras.
Categories of Personal Information Acquired
The Company may acquire the following types of personal information:
Identity information: name, address, postal code, phone number, date of birth, gender, email, account ID/password, identification documents.
Payment information: bank account details, credit card information, payment records.
Service usage information: cookie IDs, device information, browsing history, location information, IP address, browser settings, and access logs.
Other information: inquiry records, delivery address information, family-related information provided by customers.
Purpose of Use of Personal Information
Personal information is used for the following purposes:
Membership registration, identity verification, and account management.
Order processing, payment, shipping arrangements, and after-sales service.
Responding to inquiries, complaints, returns, and exchanges.
Sending important notifications, updates, and promotional information (email newsletters, campaigns, etc.).
Marketing analysis, surveys, and product development.
Security management and prevention of unauthorized use.
Compliance with laws (accounting, tax obligations, Secondhand Articles Dealer Act record keeping, etc.).
Business communication with partners, conclusion of contracts, and recruitment management.
Provision of Personal Information to Third Parties
The Company does not disclose or provide personal information to third parties except in the following cases:
With the consent of the individual.
When required by law or administrative/judicial authorities.
When necessary to protect life, body, or property and difficult to obtain consent.
When necessary for public health or the sound upbringing of children.
When required for government or local authority duties.
When outsourcing business operations such as delivery or payment processing (in such cases, necessary and appropriate supervision will be exercised).
Use of Cookies and Similar Technologies
The Company uses cookies and similar technologies for the following purposes:
Improving website usability (login status, shopping cart).
Analyzing access and service usage (Google Analytics, etc.).
Measuring advertising effectiveness (Google Ads, Meta Ads, LINE Ads, etc.).
Cookies do not contain personal information such as names, addresses, or phone numbers, and cannot identify individuals. Customers may restrict cookies via browser settings, but some services may not function properly.
Management and Protection of Personal Information
The Company implements organizational, human, and technical measures to ensure proper management and protection of personal information, including:
Access restrictions and secure password management.
Employee training and internal information management rules.
Technical measures against unauthorized access, loss, or leaks.
Supervision of contractors handling personal information.
Appointment of a Personal Information Protection Manager.
Disclosure of Personal Information
Upon request from an individual, the Company will disclose their personal information without delay, unless such disclosure falls under exemptions permitted by law (e.g., risk to life or business operations).
Procedures for requesting disclosure, correction, or suspension of use will require identity verification through documents such as driver’s license, passport, or residence certificate. Requests by agents will require additional proof of proxy authority. Handling fees may apply.
Correction and Deletion of Personal Information
If personal information is found to be inaccurate or outdated, individuals may request correction, addition, or deletion. The Company will review and take appropriate action, and notify the individual of the outcome.
Suspension of Use and Erasure of Personal Information
Individuals may request suspension of use or erasure of personal information if used beyond the scope of purpose or acquired unlawfully. The Company will investigate and, if deemed appropriate, suspend use or erase the data without delay, or notify the individual if otherwise.
Personal Information of Minors
If a minor provides personal information, guardian consent is required. Without confirmation of such consent, provision of certain services may be restricted.
Disclaimer
The Company takes reasonable measures to protect personal information, but is not liable for leaks caused by unauthorized access, viruses, or third-party acts unless due to willful misconduct or gross negligence. The Company is not responsible for personal information disclosed by users themselves (e.g., social media postings).
Changes to this Privacy Policy
The Company may revise this Privacy Policy as necessary due to changes in laws, regulations, or business operations. Updates will be posted on the Website and take effect upon publication.
Contact for Inquiries
For inquiries regarding this Privacy Policy, please contact: mercuryvintagehk@gmail.com
Mercury Vintage合同会社
Personal Information Protection Manager